Shopify Order Follow-Up with Customer History
Make.com scenario that sends personalised post-purchase follow-ups by retrieving the full purchase and support history for each Shopify customer via retainr.
Usage estimate
Per order: 1 memory search (retrieve customer history) + 1 memory write (store new order). 10 ops includes future read-backs for repeat customers.
Generic post-purchase emails get ignored. Personalised ones — referencing the customer's specific order, past purchases, and any support history — drive repeat revenue.
This Make.com scenario triggers on every new Shopify order, retrieves the customer's history from retainr, generates a tailored follow-up email via OpenAI, and sends it via your email provider of choice (Mailgun, SendGrid, or Resend).
What's included: - Trigger: Shopify "New Order" webhook - retainr HTTP module: retrieve customer memory by email - OpenAI module: generate personalised email using history - Email send (Mailgun / Resend — swap the module to match your provider) - retainr HTTP module: store the new order as a memory for future personalisation
Setup steps
- 1Import the scenario blueprint into Make.com
- 2Add retainr API key to the HTTP module headers
- 3Connect your Shopify store
- 4Add your OpenAI API key
- 5Connect your email provider module
Free download
Shopify Order Follow-Up with Customer History
Get a free API key first — 1,000 memory ops/month included. No credit card required.